MINIMUM ORDER SIZE: Due to the costs involved, we only accept orders over US$24 (or UK£12.50) (not including P+P/shipping).
SATISFACTION GUARANTEE: A.ACKROYD (AAnotes.com) strives for excellence of service, fair and ethical dealing and optimum customer satisfaction at all times. If ever you are not satisfied with a transaction, PLEASE TELL US.
HOW TO PAY: We accept most major credit cards when you order via our web site. However, orders over US$500 must be paid by money order, bank draft or wire transfer (wire transfer is quickest by far; email us for our bank details). We can accept a maximum of US$500 (or the sterling equivalent) from any one customer in any 30-day period when paying by credit card. We also accept checks in US dollars written on a US bank if your order comes to less than US$100. We also accept UK cheques in UK pounds when the order is less than UK£100. We can accept a maximum of US$100 or UK£100 in total check/cheque payments from the same customer per one 30-day period. Orders worth more than US$100 or UK£100 must be paid by money order, bank draft or wire transfer (wire transfer is quicker; email us for our bank details). We accept bank drafts and money orders in US dollars issued by a US-based bank. We also accept money orders and bank drafts in UK pounds issued by a UK-based bank. We reserve the right to return any money order that appears to lack security or validity. Money orders, postal orders and bank drafts in US dollars or UK pounds must be payable to A.ACKROYD. We also accept cash in US dollars and UK pounds. If sending us significant amounts of cash, we recommend using insured mail that is well sealed using a strong opaque and clearly addressed envelope. Please do not send coins. We accept payment via PayPal, when the amount is under $500, however we will only ship to your PayPal-confirmed address. Orders larger than this must be paid by money order, bank draft, or wire transfer (wire transfer is the quickest method; email us for our bank details). Full payment must accompany your order. We do not send items on approval or offer payment-on-delivery arrangements. We reserve the right to refuse any credit card order without giving a reason. With regards paying by money order or bank draft or cheque, we dispatch the goods as soon as the payment clears into our bank account. This can be up to about 14 days with US dollar payments and up to about 7 days with payments in UK pounds.
REFUNDS FOR ITEMS WE CAN'T SUPPLY: When you order by Credit card (including via PayPal), we charge you only for those items we actually supply to you. If you pay by bank draft, check, money order or postal order, and it transpires that one or more items you ordered are sold out by the time we receive your payment, we will send a refund check/cheque in the same currency you paid with, in respect of that/those item(s), if we believe you can easily process such a part-refund. Otherwise we will send a credit note which you can use in part/full payment for future orders with us.
RETURNING GOODS: We are unable to give partial credit card refunds unless the payment was made via PayPal. Where a credit card payment was not made via PayPal, we will issue a credit note number in respect of qualifying returns. To qualify for credit in respect of any returns, returned items must be sent back to us within 21 days after we dispatch your order and you must enclose an explanation of your reason for returning it. If you return an item because you ordered it in error or later decided you didn't want it after all, or don't enclose your reasons with the returned item, we will credit you with the amount you paid for the item (not including shipping charges), minus a 15% restocking charge. If the item was wrongly described in our list, we will send you credit for the full price you paid for the note plus your postage/shipping costs incurred when returning the note. It is important that you return the items in exactly the same condition you received them, otherwise a deduction, reflecting the banknotes reduction in value, will be made from your credit due. Credit will be given in the form of a credit note code number. To use it against a future order, simply quote the credit note code number along with your order.
ITEMS LOST IN TRANSIT (A RARE EVENT): In most countries, loss of items in the mail is rare. If you have paid for Guaranteed Shipping, and your item is lost in the post (rare in most countries), we will refund the full amount you paid for your order or replace the lost goods, or replace as much of your lost goods as possible and refund the balance, provided you supplied correct delivery address information when you placed the order. If you supplied a non-existent or incorrect address, we will not be held responsible for attempting to secure compensation for you and subsequently refunding or replace the lost goods. However, if the package is returned to us by the mail service, we will certainly forward it on to you if you pay us the shipping cost again and supply a corrected address to send it to.
We will send you a refund, or the goods you ordered, or a combination of both, immediately if we cannot prove that the item was ever dispatched. (We rarely make mistakes like that, but it is not an unforseeable event). If we can prove that the item was dispatched, we will dispatch your refund and/or replacement items only after we have received verification by the relevant postal services that your item has indeed been lost in the post. In most cases our investigations reveal that a package is being held in the recipient's local mail sorting office awaiting collection after delivery was attempted unsucessfully (e.g., the recipient was not at home to sign for the package). Be aware that some postal services (that of the USA, for example) can sometimes take several weeks to complete their mail-tracking procedure and provide us with the results. We stress again, that loss in the post is rare. If you have opted for ordinary, uninsured land+air mail at your risk, we will normally provide no compensation in the unlikely event that your package goes missing, or the contents are damaged, during transit in the mail.
SPEED OF SERVICE: We are renowned for our fast service. Over 90% of all orders are filled and dispatched by the end of the next working day after we receive your order and cleared payment.
AVAILABILITY OF ITEMS: We endeavor to keep our stock lists as up to date as possible. However, it is possible that one or more items may be sold out by the time your order reaches us. Many notes are held in small numbers, so first come, first served. If you pay by credit card, we will only charge you for the items we actually send you. If paying by any other method and items are sold out, we will send you a refund in respect of those items, in the form of a refund check or credit note, which can be in US dollars or the UK sterling equivalent, according to your stated preference. For the best chance of securing all the items you wish to order, try to get your payment to us as soon as possible. Credit cards are naturally the quickest payment method, being almost instantaneous.
FOREIGN ORDERS: In the case of new customers from certain foreign countries, we may require that you acknowledge receipt of the goods of your first order before we will process your second order, and that you acknowledge receipt of the goods per from your second order before we will process a third order.
DISCOUNT: Our prices are already discounted! Sorry, we do not offer any additional discount, either to dealers or to private collectors. Our prices are as low as we can afford to go. The only exception is when you are buying multiples (10+) of a single item. Then we may be able to offer additional discount.
OUR LISTS: The items in our lists are believed to be accurately described. We reserve the right to withdraw any item from sale if it is discovered to have been wrongly described.
OFFERING US YOUR UNWANTED ITEMS: We are interested in your spare banknotes, cheques, etc., if they are each worth over $8.00 approx, retail. If a note is worth less than this, we can only take it if you have several, all the same, and all the same condition. To make an offer, we must see the notes 'in the flesh'. We cannot make offers based on photocopies, scans or worded descriptions. In all cases, please do not send us anything for our approval without contacting us first to ask if we may be interested.
QUESTIONS ABOUT THE IDENTITY OR VALUES OF ITEMS YOU OR YOUR FRIENDS/RELATIVES OWN: Sorry, but we do not have the resources to devote time responding to such inquiries. In the past we were swamped with these inquiries, and therefore opted out of accepting them. However, for you valuation needs, we offer an exceptionally wide range of reference books and value guides at our Books Department.
---------------------------------------------------------------------------------------------
To return to your previous page, please click your browser's BACK button.